Privacy policy

Privacy policy

Privacy Policy explained

We take your privacy extremely seriously. This policy describes what, why and how we collect and use your personal information, how we protect it and how you can contact us.

Privacy Policy

Blue and Red B.V. ("Blue and Red", "we" or "us") is the company responsible for data processing in connection with TEOS products, services and websites in Europe. We are registered in the Netherlands.

This policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared (See section Sharing Information about you). It also sets out how you can contact us if you have any queries or concerns about this information. Some of our services also have their own privacy policy which provide details of the use of your information by that service.

  • Information that we collect

    In short

    What personal information does Blue and Red collect and where does this information come from?

    Blue and Red may collect information about you in several different ways, for example: when you complete text fields or upload documents.

    Information that you provide us

    Whenever you interact with Blue and Red, you may be asked to provide us with information relating to you. For example:

    • Some of our services require you to create an account. When creating your accounts, we may ask you to provide a range of information, such as your name, date of birth, contact details, interests, account and newsletter preferences
    • When you purchase, register, send for repair or return one of our products online, we may record the call and/or ask you to provide information such as your contact details, delivery date and place of purchase and payment information
    • When you contact our customer service centres for assistance, we may keep information about the call, including your name, the product(s) you bought, the reason why you contacted us and the advice we gave you
    • When you join one of our loyalty programs, we may collect information relating to your use of the loyalty program and the rewards that you claim
    • When you participate in one of our prize draws or competitions, we may collect your name, address, age, artistic input,
    • When you visit us at a public event, such as trade show or exhibition or participate in one of our surveys, we may ask for information, such as your business card, name, contact details, interests and preferences
    • When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us about when, for example, selecting the services that you wish to receive
    Information we may collect from other sources

    We may also collect information from publically available sources and third parties, including:

    • When you seek to make a purchase from us, we may carry out credit and financial checks to ensure payment is not made fraudulently and that you have a suitable credit rating
    • If you purchase products or services from Blue and Red or other retailer, we may receive certain information about your purchase from that retailer We may also receive information about you from other Blue and Red companies that you interact with; in particular, when you link your accounts for certain Blue and Red group services (for more information about linked Blue and Red accounts”, see the “Linked Blue and Red accounts” section below).
    • When carrying out business to business sales calls, we may use business contact details that are publically available
    Information we may collect in relation to social networks

    If you use any of our social network applications, pages or plugins or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts.

    For instance:

    • If you log-in to one of our websites or services using your social network account, we may receive basic details from your social network profile. The basic details we receive may depend on your social network account privacy settings, however, they might include your social network ID, name, profile picture, gender and locale. We may also receive additional information from your profile if you give us permission to access it
    • If you click on a 'like', '+1' or 'tweet' or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
    • If you 'like', '+1' or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings

    For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

    Information we may collect when you use websites, products and services from Blue and Red

    Some of our websites, internet-enabled products and online services provide Blue and Red with information about your use of them, including:

    • Details of the content that you view and interact with. For example, when you use our website, we may collect information about your visit, such as your browser software, which pages you view and which items you ‘clicked’ on or added to your shopping basket
    • Service, product or server logs, which hold information about your use of our service, product or websites, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information and the time and location of your activities, domain, device and application settings, errors and hardware activity
    • Device information such as your device ID(s) and/or information about where your device is physically located. For example, when you are using a geo-location service or application and you have provided consent to your location being shared
    • Interests and preferences that you specify during setup of the Internet enabled product or service
    • Details of your linked Blue and Red accounts and when and how you used them (for more information about linked Blue and Red accounts, see the “Linked Blue and Red accounts section below).
    • Emails communications that you have with our call centres or other Blue and Red personnel may be monitored and logged.

    In general, this information is collected using digital identifiers such as a device number, browser cookie or your IP address. These identifiers are used to distinguish the information provided by your browser or device from that of another user’s browser or device,

    We may associate the collected information with one of your accounts, if for instance you are logged into a service when the information is collected.

  • How Blue and Red B.V. uses the information that it collects

    In short

    Blue and Red B.V. uses the information that it collects and what the legal basis for this is

    Blue and Red may use the information it collects for the following purposes:

    Service provision

    When we use personal information to offer our products and services to you, the processing is based on an agreement between you and Blue and Red. In this context, we may use personal information to:

    • Provide you with a product or service you have requested, including checking that a payment is not made fraudulently, delivering your purchase to you or ensuring that you benefit from any relevant special offer or promotion (and fulfil its obligations under any other agreement it may have with you)
    • Provide customer care, warranty, returns and other after sales services
    • Facilitate and process your searches and requests for information when you contact us about Blue and Red and its products and services
    • Provide our Checkout assistance service. When you use our online stores, details of any products that you seek to purchase and your email address may be collected as you fill in the checkout form. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). This is an optional service. You can choose not to receive our checkout assistance emails at any time by following the link at the bottom of each assistance email.
    Product and service development

    We work constantly to improve our products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. In this context, we may use personal information:

    • For staff training and quality assurance purposes, particularly in relation to our customer relations staff at our call, email and other support centres
    • To measure our performance or ask for your opinions on Blue and Red products and services and conduct product surveys
    • To develop and improve new and existing Blue and Red products and services, recommendations, advertisements and other communications and learn more about customers’ shopping preferences in general.
    Marketing

    When we use personal information for marketing purposes, either, we base the processing on our legitimate interests to know our customers and, keep you up-to-date about Blue and Red's latest products and services, or on your prior consent, e.g. for sending marketing messages and to personalise your customer experience if you are in a country where this requires consent.

    In particular, we may collect, store, track and profile your information to:

    • To provide you with newsletters and other communications by email, if you have provided your prior consent or we are otherwise permitted to do so under applicable law. See the Marketing communication section below for more details.
    • Conduct prize draws, contests and other promotional offers
    • Show you personalised content, recommendations and advertisements and more effectively target Blue and Red stores, services, content, recommendations, adverts and communications. You may notice this personalisation and targeting when you use Blue and Red products and services, when we contact you with marketing communications and when you visit our and third party websites and services that show advertisements from us or our advertising partners (for example, you might see an advertisement for a product that you have recently viewed on one of our websites). The personalisation and targeting that you see on our websites or in our online advertisements and communications may make use of cookies set by us or our third party advertising partners. Please see our Cookie policy for more information. In other cases, our services may have specific settings to control personalised content and you should consult the privacy policy of the relevant service for more information.
    • Create anonymous, aggregated statistics about the use of our websites, products, services and loyalty programs, which we may share with third parties and/or make available to the public.
    • Use product reviews, comments or content you have uploaded to our websites or services and made publically visible to link to, publish or publicise elsewhere including in our own advertisements. Each time you create or reply to a post or thread on a website forum from Blue and Red, in addition to providing this forum service, we may also record the forum name and the time and date of your post or thread with your account details. We do this to better understand the ‘typical users’ of our forums and to select or tailor our marketing communications to reflect your forum activity. We do not use the content of your forum posts or threads for these additional purposes.
    Security

    We may use information collected from monitoring our websites, online services and emails for security purposes. This information may be passed to the police or to other appropriate authorities. We base this processing on our legitimate interests to protect you and our company, systems, employees and partners, or on a legal obligation to cooperate with competent authorities.

    Fraud prevention and investigation

    Blue and Red may use personal information to prevent fraud and to investigate violations or our policies. For example, we may use your information such as your device ID(s) to ensure that any vouchers or discounts relating to any promotions or campaigns are not being redeemed fraudulently, and to check that a payment is not made fraudulently. In this case, we base the processing of personal information on our legitimate interest to prevent fraud and to provide benefits only to our customers.

    We may also use personal information to comply with applicable laws, regulations and court orders and to comply with valid legal information requests from such bodies. We may use your personal information to enforce or defend the legal rights of any Blue and Red company or the terms and conditions of any Blue and Red product or service. In this case, we base the processing on a legal obligation to which Blue and Red is subject or on our legitimate interest to defend our legal rights.

    Other purposes
    Combining the information we collect

    We may link or combine the information that we collect from the different sources outlined above in the “Information that we collect” section above (including information received from other Blue and Red companies about your use of other Blue and Red products and services). Information may be linked via a unique identifier, such as a cookie or account number (particularly when you link Blue and Red accounts - for more information about linked Blue and Red accounts, see the “Linked Blue and Red accounts section below). Alternatively, we may decide to combine two or more databases into a single database of customer information.

    We may do this for your and/or our convenience (for example, to allow you to more easily register for a new service), to allow us to provide a more seamless customer support whenever you contact us and to provide you with better, personalised services, content, marketing and adverts.

  • Sharing information about you

    In short

    How is information about you shared within Blue and Red and with 3rd parties?

    Sharing of information by Blue and Red

    In general, Blue and Red does not sell, rent or otherwise disclose information about you to third parties without your consent. However, there are exceptions:

    Other Blue and Red companies

    We may disclose information about you to other Blue and Red companies. They may combine this information with other details they hold about you. Unless they provide you with their own privacy policy, they may use your personal details for the purposes explained in this policy.

    Blue and Red

    If you choose to purchase products or services from a Blue and Red (whether in store, through our website or over the telephone), your purchase information may be shared by Blue and Red with that Blue and Red. Your purchase information may be combined with other data that that Blue and Red holds about you as a customer, such as details of other purchases you have made and will be processed in accordance with Blue and Red privacy policy available on their website.

    Our service providers

    We may use third party service providers (either data processors or data controllers) to process your personal information for the purposes outlined above. For example, for fulfilling orders, delivering packages, sending postal mail and emails, sending text messages (SMS), providing marketing assistance, processing credit card payments, providing fraud checking services and providing customer services.

    Our data processors operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality and security obligations.

    Third Party Advertising Partners

    Where you download and/or use any of Blue and Red applications and/or services, we may share personal data we collect about your usage of the applications and services with our advertising partners so that they can better target and/ or personalise advertisements displayed within any Blue and Red service, or any application used by you (whether Blue and Red or not). Some of our third-party advertising partners act independently, and thus will handle shared data under the terms of their own privacy policies. Additionally, you can control personalised ads in your browser’s cookie settings (for more information see our Cookie Policy).

    Third party newsletters

    If you request or agree to receive information or newsletters from one of our business partners, we may provide that third party with your details so that they can respond to your request.

    Legal and business purposes

    We may use and/or disclose to third parties information about you:

    To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies

    To third parties (including professional advisors) to enforce or defend the legal rights of any Blue and Red company or the terms and conditions of any Blue and Red product or service

    To a third party purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation

    Anonymous statistics

    We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public).

    Sharing of information by you

    A number of our online services allow you to upload and share messages, photos, videos and other content and links with others and/or create a publically accessible profile for your account. For example:

    The communities and forums area of our website, allows you to post comments (with your account name), which are visible to other users of that service

    Other services allow you to share a link which if clicked on may allow the recipient to access your uploaded content

    You should not expect any information that you make available to others via Blue and Red’s online services to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.

  • Linked Blue and Red accounts (“One Sign In”)

    In short

    What are linked Blue and Red accounts and how are they used?

    What are linked Blue and Red accounts

    Your accounts for different Blue and Red online services can be linked together so you can use the same sign in details (email address and password) to access them all (“One Sign In”). Other basic account details are also synchronised across your linked accounts, so you can more easily manage your accounts.

    How are they used by Blue and Red companies?

    This privacy policy applies to our use of information relating to your linked account(s) and your use of our online services.

    Other online services from Blue and Red are operated by different Blue and Red companies. The privacy policy of each service will tell you how your account details will be used in connection with that service, and which Blue and Red company is responsible (you can find the privacy policy for a service on its website).

    However, Blue and Red companies may generally use information relating to your linked Blue and Red accounts for the following purposes:

    Linking accounts / synchronised basic account details

    We will share basic account details with another Blue and Red company when you:

    • link your account for our services with your account for that Blue and Red company’s service(s); or
    • make changes to your basic account details (as these details are synchronised, changes will automatically be made across all of your linked accounts).
    Customer Support

    When you have linked accounts for Blue and Red services, any Blue and Red call, email or other support centre for those services may access your basic account details to handle your queries. As above, changes you make via customer support will automatically be made across all of your linked accounts.

    News, competitions and offers from Blue and Red

    You may be offered the opportunity to sign up to receive information about Blue and Red news, competitions and offers. If you do, companies in Blue and Red may send you their news, competitions and offers and may use your linked Blue and Red accounts details to make this information more relevant to you.

    Customer analysis

    Information relating to your linked accounts may be collated and analysed by the Blue and Red (in a manner that does not directly identify you) for product and service development, business promotion and research purposes and the results shared with other Blue and Red companies and third parties (even if you do not use any of their services).

    Use and disclosure for legal and corporate reasons

    Any Blue and Red company may use and/or disclose the details of your linked Blue and Red accounts:

    To government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies

    To third parties (including professional advisors) to enforce or defend the legal rights of any Blue and Red company or the terms and conditions of any Blue and Red product or service

    To a third party purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation

    Your rights in relation to linked accounts

    After you have linked your accounts, the Blue and Red company operating each service you are accessing will continue to control your account for that service (and any data collected when you use that service) in accordance with its privacy policy. Linking your accounts does not change this.

    If you wish to exercise any personal information rights (as set out in the section 'access to your information and your rights' below) in connection with an individual account, you will need to contact the relevant Blue and Red company controlling that account using the details given in its privacy policy.

    In the event that you wish to cancel or terminate some or all of your linked accounts, you will need to follow the account cancellation process for each individual service or account you wish to cancel. It will not be possible for you to cancel some or all of your linked accounts by contacting just one Blue and Red company. Each Blue and Red company can only process and action account cancellation requests for their own particular services.

  • International transfers of your information

    In short

    How does Blue and Red transfer information about you to other countries?

    Blue and Red is a global organisation. For the purposes explained in this policy, your information (including your linked account details - for more information about linked Blue and Red accounts, see the “Linked Blue and Red accounts” section above) may be transferred to Blue and Red companies (including service providers operating on their behalf) and other third parties in countries which do not have the same level of data protection laws as those in the country where you are located.

    Blue and Red uses a variety of legal mechanisms, including EU Standard Contractual Clauses, to help ensure that your rights and protections will travel with your data. This is why each of those Blue and Red companies (and their authorised data processors) will comply with Blue and Red's internal policy relating to processing of personal information which complies with the key data protection principles of fair handling of personal information and ensuring adequate level of protection of personal information.

    Please contact us if you want to receive further information regarding international data transfers. You will find contact information at the end of this policy.

  • Marketing communications

    In short

    How does Blue and Red use your personal information to send you marketing communications and how can you change your marketing preferences?

    When you provide us with contact details, such as when you purchase a product, contact our customer support call centres or create an account for one of our services, you may be given the opportunity to opt-in to (or in certain cases where applicable law allows, opt-out of) receiving various newsletters and other communications by post, email, telephone and/or text message (SMS) from Blue and Red and/or other Blue and Red companies. These communications may include, for instance, details about the latest Blue and Red products and services, including upgrades and special offers in which you may be interested.

    Blue and Red may also use your information to personalise and to target more effectively its marketing communications as set out in this policy. When we use customer profiles for direct marketing purposes, you have the right to object to this kind of personal information processing at any time you wish to do so, or to withdraw your consent, if you have given consent to this. You can contact us using the details in the “Contact us” section below to change your preferences.

    You can change your marketing communication preferences at any time:

    • If you would like to unsubscribe from an email sent to you, follow the ‘unsubscribe’ link and/or instructions placed (typically) at the bottom of the email. But note that:
    • If you use more than one e-mail address to shop or contact Blue and Red, you will need to unsubscribe separately for each email address
    • This method will only unsubscribe for newsletter or other communication that you have received and you should use one of the other methods if you wish to opt-out of all our marketing communications
    • If you have registered with Blue and Red online and have a "Blue and Red" account, you may log-in and amend your marketing communication preferences in the account settings
    • You can contact us using the details in the “Contact us” section below in order to change your marketing communication preferences

    Please note that we may occasionally send you important information about Blue and Red products and services that you are using or have used (such as order confirmations, product safety announcements and service changes) or your accounts. These emails are not affected by your marketing communication preferences.

  • Security of your information

    In short

    How does Blue and Red protect your personal information and what can you do to protect yourself?

    What we do to protect your information

    We take a number of steps to protect your information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, including where appropriate:

    • Using Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive information, such as credit card details (SSL encryption is designed to make the data unreadable by anyone but us)
    • Limiting access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)
    • Putting in place physical, electronic, and procedural safeguards in line with industry standards
    What you should do to protect your information

    As general best practice on the Internet, it is recommended that individuals take great care with user accounts, and follow some basic rules:

    • Do not use trivial passwords (such as single dictionary words)
    • Do not use the same password for multiple accounts
    • Do use very long passwords (at least 10 characters, but preferably much longer)
    • Do use passwords which contain a combination of upper and lower case letters, numbers and special characters e.g. $%^& etc.
    • Do keep passwords securely (never written down, or shared with anyone) and changed periodically
  • Cookies and web beacons

    In short

    What are cookies and web beacons and how are they used?

    Our websites use industry-wide technologies, such as “cookies” and “web beacons”, to collect information about the use of our websites and email communications. For instance, these technologies may tell us which visitors clicked on key elements (such as links or graphics) on a website or email and recognise your browser the next time you visit our websites.

  • Access to your information and your rights

    Access to your information and your rights

    In short

    How can you access your personal information and what are your rights?

    If you would like a copy of the personal information that we store about you in our customer databases, please contact us using the details given in the “Contact us” section below.

    This is in addition to your legal rights, including the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal data and the right to object, in some cases, to our processing of your personal data. You can exercise these rights by contacting us using the details given in the “Contact us” section below.

    Where we base processing on your consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

    You may also have, for some data processed by us, a right to data portability, i.e. the right to receive your personal information in a structured, commonly used machine-readable format and transmit your personal information to another data controller.

    You can exercise these rights by contacting us using the details given in the “Contact us” section below. You may be asked to provide some proof of identification so that we can verify that it is you making the request.

    If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact your local data protection authority.

  • Retention of personal information

    We will only retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or to otherwise comply with any applicable laws and regulations concerning the mandatory retention of certain types of information.

  • Links to other sites

  • Children’s privacy

    In short

    How does Blue and Red handle the personal information of children?

    Blue and Red considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children without the consent of a parent or guardian.

    If Blue and Red becomes aware that personal information that has been submitted to us relates to a child without the consent of a parent or guardian, Blue and Red will use reasonable efforts to:

    • Delete that personal information from its files as soon as possible
    • Ensure, where deletion is not possible, that this personal information is not used further for any purpose, nor disclosed further to any third party

    Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided in the “Contact us” section.

  • Contact us

    In short

    How can you contact Blue and Red about your personal information?

    Blue and Red, a Dutch company with its business address at Pallasweg 14, 8938AS Leeuwarden, the Netherlands, is the controller of your personal information.

    You can contact us in the following ways:

    1. By email:

    You can also contact us by emailing support@teos.support.

    2. By mail:

    If you are in the EU

    You can write to us at our business address above.

    3. By telephone:+31582038380

    9am to 5pm, Monday to Friday.